Doctor & Facility Database
Access provider and facility information faster with a centralized database that supports record retrieval, routing, special authorization handling, and follow-up across medical record sources.
MEDICAL RECORD RETRIEVAL
Medical records collected fast, tracked end-to-end.
Fast-path record retrieval with workflow visibility and reporting dashboards. Ingest any format, organize it fast, and deliver clean, usable records without the chaos.
Processed Today142,058
Avg SLA Response< 3.2m
Core Engine Load14%
Workflow Automation
Document Abstraction
Audit-Ready Outputs
Secure Delivery
Data Retrieval
Reporting Dashboards
Workflow Automation
Document Abstraction
Audit-Ready Outputs
Secure Delivery
Data Retrieval
Reporting Dashboards
Workflow Automation
Document Abstraction
Audit-Ready Outputs
Secure Delivery
Data Retrieval
Reporting Dashboards
Workflow Automation
Document Abstraction
Audit-Ready Outputs
Secure Delivery
Data Retrieval
Reporting Dashboards
Workflow Automation
Document Abstraction
Audit-Ready Outputs
Secure Delivery
Data Retrieval
Reporting Dashboards
Workflow Automation
Document Abstraction
Audit-Ready Outputs
Secure Delivery
Data Retrieval
Reporting Dashboards
Workflow Automation
Document Abstraction
Audit-Ready Outputs
Secure Delivery
Data Retrieval
Reporting Dashboards
Workflow Automation
Document Abstraction
Audit-Ready Outputs
Secure Delivery
Data Retrieval
Reporting Dashboards
ABG FAST PATH
Industry-leading turnaround for traditional collection.
Move faster with a 10-day average cycle time, plus live status visibility from request to delivery.
10 daysABG Fast Path
Average cycle time for traditional APS retrieval.
Up to 30 daysIndustry Average
Typical turnaround without Fast Path.
Flat RateNational Targeted EHR Search
Predictable cost for EHR-based retrieval.
MEDICAL RECORD COLLECTION
Record retrieval built for speed, visibility, and follow-through.
We manage traditional APS requests, EHR retrieval paths, special authorization requirements, rush handling, portal access, and status tracking so teams can keep record collection moving with fewer blind spots.
- Traditional APS requests: HIPAA and HITECH request support. Average turnaround of 10 calendar days or less supported by ABG Fast Path.
- Special authorization handling: Early identification and follow-up for facility-specific authorization needs.
- Rush case support: Expedited handling for urgent or time-sensitive record requests.
- Portal access and status visibility: Client access to check request status and review completed documents.
- Quality control process: Structured review steps to support accuracy, completeness, and clean delivery.
Unstructured Data
Intelligence Layer
Workflows
Clean Data
BUILT FOR VISIBILITY
Built for underwriting and claims teams who need speed and proof.
Our platform gives teams full visibility into every request—from source to delivery.
Special Authorization Handling
Reduce delays caused by missing, incomplete, or facility-specific authorization requirements. We help identify what is needed early so requests keep moving.
Custom Reporting & Dashboards
Custom reporting gives teams visibility into request volume, turnaround, aging, bottlenecks, and status activity across medical record collection workflows.
HOW FAST PATH WORKS
A clean, trackable, medical records pipeline.
Fast Path keeps every request moving with clear steps, live statuses, and fewer dead ends, from intake through delivery.
Orchestrating... Live Flow
From conversation to operation
Every step is powered by the right mix of technology and expertise.
01
Request received
We capture the order details, source requirements, and any known authorization needs.
02
Retrieval path confirmed
We identify the right provider, facility, portal, copy service, or EHR path for the request.
03
Follow-up & authorization
We manage special authorizations, rush handling, and portal access as needed.
04
Records delivered and tracked
We keep the request visible through completion, with status updates and reporting along the way.
The Result?
Smarter workflows. Stronger controls. Better decisions.
Automationwhere it helps
Expertisewhere it matters
Governancebuilt-in
ELECTRONIC HEALTH RECORDS
Built to support EHR and APS retrieval paths.
Medical record collection does not always follow one path. Some requests move through EHR access, HIEs, portals, copy services, or traditional APS workflows. We help teams manage the source, requirements, and handoff so records can keep moving.
- EHR route — Use available EHR access, HIE sources, portals, or connected data sources when they fit the request.
- Traditional APS — Move into APS retrieval with organized follow-up, authorization handling, status tracking, and delivery visibility.
- Multiple data sources including EMR, HIE, portals, and copy services.
- Retrieval path is tracked so teams know what is moving and what needs attention.
RETRIEVAL FLEXIBILITY
Quickly switch paths when the record source changes.
When an EHR route is unavailable, incomplete, or not the right fit for the request, teams may need to pivot to a traditional APS process. We help keep that transition organized so turnaround time and request visibility do not fall apart.
- EHR route — Use available EHR access, HIE sources, portals, or connected data sources when they fit the request.
- Traditional APS — Move into APS retrieval with organized follow-up, authorization handling, status tracking, and delivery visibility.
DOCUMENT + SIGNATURE WORKFLOWS
Edit, organize, and sign documents without slowing down the deal.
EditPlusSign gives teams a simple way to prepare PDFs, organize documents, request signatures, and track agreement status from one secure workspace. Upload a document, make the changes you need, send it for signature, and keep the process moving without a long onboarding cycle.
- Document editing tools — Merge, split, reorder, rotate, compress, OCR, and update PDFs so files are clean before they are shared or signed.
- Secure eSign built in — Send documents to multiple stakeholders, and move from editing to signature inside the same workflow.
- Agreement visibility — Track when documents are delivered, opened, viewed, and signed, with reminders and reusable templates.
EXPERT SPOTLIGHT
OperationsRiskPortfolio Performance
Christy turns delivery into a disciplined engine—strong teams, rigorous process, and consistent outcomes you can measure. Christina (Christy) Pruett is a dedicated operations leader and growth catalyst with 32 years of leadership experience across operations, risk management, portfolio performance, and team engagement in the life and health insurance industry.
Christy Pruett
Director, US Operations